At Florist Homerton, we take pride in being a trusted local florist serving the Homerton community, including households and businesses nearby. Our aim is always to deliver stunning, fresh, and beautifully arranged flowers with every order. Our Fresh Flowers Guarantee extends to every bouquet we prepare and deliver in Homerton. If you have any concerns about the freshness or quality of your flowers, we are here to help and ensure your complete satisfaction.
While we take every care in the preparation and delivery of your floral arrangements, sometimes accidents can happen. If your flowers arrive damaged, wilted, or not to the standard you expect, please contact us within 24 hours of receipt. We kindly request you to share clear photos of the damage, as this helps us understand what went wrong and improve our service. Your satisfaction is our priority, and we will do everything possible to set things right swiftly.
Florist Homerton guarantees that all flowers provided will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to our included flower care instructions. If your flowers fail to maintain their freshness within this window, please let us know as soon as possible. We are committed to delivering only top-quality products, and we appreciate the opportunity to resolve issues quickly.
If your flower delivery does not meet our Fresh Flowers Guarantee, you may be eligible for a refund or replacement, depending on the situation. Our team will discuss your preference with you, whether that is a prompt replacement delivered at your convenience or a full or partial refund returned to your original payment method. Every case is handled individually to ensure fairness and to make sure our customers are never left disappointed. We aim to process refunds or deliver replacements as quickly as possible once we have all the necessary information.
We value your feedback and treat all complaints seriously as an opportunity to learn and improve. If you’re not happy with any aspect of your order or experience, please contact us with full details, including your order reference, the nature of the complaint, and any supporting images if possible. Our customer care team will acknowledge your complaint promptly and investigate thoroughly. We aim to resolve all complaints to a satisfactory conclusion, usually within 3 working days, keeping you informed at every stage of the process.
As a long-standing florist in Homerton, our reputation relies on your happiness and the trust of our clients. We are always available to address any questions, concerns, or special requirements you may have. Your satisfaction is central to everything we do, from hand-selecting the freshest flowers to delivering outstanding customer service after every order.
Thank you for choosing Florist Homerton — your fresh flowers, locally guaranteed.
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