Welcome to Florist Homerton. We are committed to providing the best online flower delivery service in Homerton and the surrounding areas. Please read these Terms & Conditions carefully before ordering from our website, as they set out your rights and obligations when making a purchase from us. By using our website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our site or services.
These Terms & Conditions govern all online transactions and services provided by Florist Homerton, including flower delivery for customers based in Homerton and neighbouring areas. The terms outlined apply to all customers, irrespective of whether an order is made for delivery in Homerton itself or the surrounding districts.
1. Product Selection: To place an order, browse our selection of available floral arrangements and products through our online catalogue. Please select your preferred bouquet or item, ensuring you review the product description, size, available customisations, and relevant delivery options.
2. Order Information: Customers are required to provide accurate delivery information, including recipient’s address, desired delivery date, and any special instructions. Please ensure all details are correct before submitting your order, as we cannot take responsibility for delayed or undelivered arrangements caused by incomplete or incorrect information.
3. Order Confirmation: Once your order is placed, you will receive an online confirmation summarising your order details. This confirmation acts as an acceptance of your order by Florist Homerton, subject to successful payment and product availability.
4. Availability: All orders are subject to the availability of flowers and other products. In rare cases, due to seasonal variations or market conditions, it may be necessary for us to make substitutions of equal or greater value and similar style. We will make every effort to notify you if a significant substitution is required.
5. Amendments: If you wish to make changes to an order once placed, contact us as soon as possible. We will do our best to accommodate amendments, but cannot guarantee changes if your request is received after the order is prepared or dispatched.
1. Pricing: All prices for products and delivery are clearly displayed on our website in Pounds Sterling (£) and include applicable taxes. We reserve the right to alter prices at any time, but changes will not affect any orders you have already placed and paid for.
2. Payment Methods: Payment is required in full at the time of placing your order. We accept a range of secure, industry-standard payment methods, including major credit and debit cards and any other options indicated on our checkout page.
3. Payment Security: Our payment processing partners use advanced security technology to protect your information. We do not store your payment card details on our servers.
4. Order Cancellation & Non-Payment: If payment is not received or is declined, your order will not be processed or fulfilled. We reserve the right to cancel any orders where payment is refused or suspected fraudulent activity occurs.
1. Delivery Areas: Florist Homerton offers flower delivery throughout Homerton and adjacent areas as indicated on our website. Please check our delivery area before placing your order to ensure eligibility. If you are unsure, please enquire before completing your purchase.
2. Delivery Timing: We offer scheduled delivery slots. While we make every effort to deliver on your chosen date, delivery times are approximate and not guaranteed, especially during peak periods, adverse weather, or other events beyond our control.
3. Recipient Unavailability: If the intended recipient is not present at the time of delivery, we will follow any specific instructions provided by you (such as leaving the flowers with a neighbour). If no instructions are given, we may at our discretion leave the bouquet in a safe location or with a nearby resident, or attempt re-delivery. In such cases, we will leave a card or notification for the recipient.
4. Non-Deliverable Orders: Deliveries refused by the recipient or unclaimed bouquets due to incorrect addresses or other issues may not be refundable. It is the customer’s responsibility to ensure that the delivery information is accurate and that someone will be available at the delivery address on the scheduled date.
1. Cancelling an Order: Customers wishing to cancel an order must do so as soon as possible, and at least 24 hours before the scheduled delivery date. Orders cancelled with sufficient notice will be refunded in full. Cancellations received after the floral arrangement has been created or dispatched may not be eligible for refund, subject to our discretion.
2. Amendments to Orders: Modification requests (such as changes to delivery date, recipient, or product selection) should be made promptly. While we make every effort to accommodate such requests, we cannot guarantee amendments after the order has been processed. Additional charges may apply if the changes result in a higher-priced product or increased delivery requirements.
1. Freshness Guarantee: We pride ourselves on delivering fresh, high-quality flowers and take every care in preparing your arrangement. If you are dissatisfied with the condition of your flowers on arrival, please contact us within 24 hours of receipt. Please include a photo of the bouquet, where possible, to help us resolve your concern swiftly.
2. Non-Perishable Items: Any non-perishable items included with your order (such as vases, gifts, or accessories) may be eligible for return or replacement, provided they are unused and returned in their original packaging within 7 days of delivery.
3. Refunds: Approved refunds will be processed to the original payment method within 5-7 business days. Refunds may be partial if the issue concerns only a part of your order. The decision to refund or replace will be based on the circumstances and at our discretion.
4. Exclusions: Due to the perishable nature of fresh flowers, we may not be able to offer refunds or replacements for products that are not cared for according to our care instructions, or for dissatisfaction relating to matters outside our control, such as personal taste, allergic reactions, or factors relating to the recipient’s own environment.
1. Limitation of Liability: To the fullest extent permitted by law, Florist Homerton shall not be liable for any indirect, incidental, or consequential damages or loss resulting from your use of our site, services, or products, including but not limited to loss of goodwill, profits, or data, howsoever arising.
2. Force Majeure: We are not responsible for any delays or failures in performance resulting from circumstances beyond our reasonable control, including (but not limited to) acts of God, weather, strikes, pandemics, transport disruptions, or supply shortages.
3. Website Content: While every effort is made to provide accurate product images and descriptions, variations in flowers, colours, and presentation may occur due to seasonal availability and supply chain factors.
4. Customer Responsibility: Customers are responsible for ensuring the accuracy of recipient details and care of flowers after delivery. We are not liable for issues arising from incorrect delivery information or improper care of flower arrangements after receipt.
All content on the Florist Homerton website, including text, images, graphics, and branding, remain the property of Florist Homerton or its licensors. Content may not be reproduced, copied, or used without express written permission. You may use the website only for lawful purposes and for placing genuine orders.
We take your privacy seriously and comply at all times with UK Data Protection laws. Customer and recipient details are collected for the purpose of processing your order and providing our delivery service. We do not share your personal information outside of our organisation and direct service providers, except as required by law. For further details, please consult our Privacy Policy.
These Terms & Conditions – and any disputes relating to orders or use of our services – are governed by the laws of England and Wales. By placing an order with Florist Homerton, you agree that any legal action or proceedings will be brought exclusively in the courts of England and Wales.
Florist Homerton reserves the right to update or modify these Terms & Conditions at any time without prior notice, by publishing revised terms on the website. Customers are encouraged to check the Terms & Conditions page periodically for updates. Your continued use of our services constitutes acceptance of any changes.
If you have any questions or require further clarification regarding these Terms & Conditions, please use the contact form provided on our website. We are committed to providing helpful and transparent information to assist our customers throughout Homerton and the surrounding areas.
Note: These Terms & Conditions apply to all our flower delivery customers in Homerton and neighbouring districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Homerton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Homerton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
